To return items, simply call us first at: 1-800-357-9854 or e-mail us at:
firstname.lastname@example.org . Our customer service representative will assist
you with return shipping.
Please contact us before you send back the item (s).
Please have your receipt when you call, or include your order number
when you e-mail us. This will save you time and money in the long
run. Also, we understand things happen, so we are more than happy to
help you with your returns.
Within 20 days of receipt of your order, you may return for a refund
any unopened merchandise in new condition, with its original
There is a 15% charge on all returns, unless we made an error in the
order, or there was damage during shipping, then there is no charge.
Please keep the original receipt, and packaging to return with the
Indicate the reason for your return, include the packing slip with
your return, and wrap the package securely. For your protection, it
is recommend that you use UPS or Insured Parcel Post for shipment.
Please note that we can refund shipping costs only if the return is
a result of our error.
What to do if there is:
If you notice damage at the time of receipt, have the driver for the
delivery company note the nature and extent of damages on the
freight bill. Notify the delivery companies business office and file
a claim for damages at once. On UPS shipments notify our office
personnel about the damage and we will file the claim. In filing a
claim with the carrier you may make a cash adjustment for full
value, arrange to have repairs made, or replace the merchandise.
If damage is noticed when merchandise is unpacked, notify delivery
companies business office immediately and ask to have it inspected.
Do not destroy packing materials until shipment is inspected and
All shortages must be reported within three days. Check number of
cartons delivered with the quantity shown on your receipt. If
quantities do not tally, have driver note shortage. All claims for
loss or damage should be filed immediately with the carrier making
delivery to you door, then notify us. Should you need assistance
with the claim we will be glad to help.
NOTE: Carrier may pick up merchandise after settling claim or return
it to us for filing of claim. If you have any problems with your
order, please contact us: E-mail:
email@example.com Telephone: 1-800-357-9854 Fax: