Return Policy

 RETURN POLICY
To return items, simply call us first at: 1-800-357-9854 or email us at: stringfigurestore@gmail.com and our customer service representative will assist you with return shipping. 


Please contact us before you send back the item (s).

Please have your receipt when you call, or include your order number when you e-mail us. This will save you time and money in the long run. Also, we understand things happen, so we are more than happy to help you with your returns. 


Within 20 days of receipt of your order, you may return for a refund any unopened merchandise in new condition, with its original packaging. 


There is a 15% charge on all returns, unless we made an error in the order, or there was damage during shipping, then there is no charge. 


Please keep the original receipt, and packaging to return with the item. Indicate the reason for your return, include the packing slip with your return, and wrap the package securely. For your protection, it is recommend that you use UPS or Insured Parcel Post for shipment. 


Please note that we can refund shipping costs only if the return is a result of our error. 


What to do if there is: 


Visible Damage

If you notice damage at the time of receipt, have the driver for the delivery company note the nature and extent of damages on the freight bill. Notify the delivery companies business office and file a claim for damages at once. On UPS shipments notify our office personnel about the damage and we will file the claim. In filing a claim with the carrier you may make a cash adjustment for full value, arrange to have repairs made, or replace the merchandise. 


Concealed Damage

If damage is noticed when merchandise is unpacked, notify delivery companies business office immediately and ask to have it inspected. Do not destroy packing materials until shipment is inspected and claim settled. 


Shortages 

All shortages must be reported within three days. Check number of cartons delivered with the quantity shown on your receipt. If quantities do not tally, have driver note shortage. All claims for loss or damage should be filed immediately with the carrier making delivery to you door, then notify us. Should you need assistance with the claim we will be glad to help.


NOTE: Carrier may pick up merchandise after settling claim or return it to us for filing of claim. 


If you have any problems with your order, please contact us: 


E-mail: stringfigurestore@gmail.com

Telephone: 1-800-357-9854 

Fax: 1-580-357-9787